Volkswagen Emissions Recall Guide

Guide to the Volkswagen Emissions Recall

An FAQ with everything you need to know about the VW ‘Dieselgate’

 Volkswagen has admitted to circumventing the emissions control system in about 550,000 vehicles sold in the United States since 2008 with the 2.0-liter diesel engine. As many as 11 million vehicles worldwide may be affected.

This has resulted in a proposed settlement with a potential $14.7 billion sticker price to compensate car owners and address environmental harm. Reflecting the severity of the emissions deception, this a settlement is massive in breadth and scope.

The settlement, expected to be approved by a judge later this summer, is tough, strong and consumer-oriented. It is significantly bigger than the civil penalties paid by other automakers, namely the more than $2 billion General Motors has paid so far over faulty ignition switches and the $1.4 billion Toyota paid over acceleration issues, according to the New York Times.

In mid-September, 2015, the EPA issued a notice of violation to Volkswagen AG, Audi AG, and Volkswagen Group of America (collectively VW) for failure to comply with Clean Air Act regulations. In November, the EPA notified the automaker about violations found with its 3.0-liter V6 diesel engine, as well. In doing so, the agency determined that certain Audi, Porsche, and Volkswagen models have been emitting more pollutants than legally acceptable, leaving in their wake potential environmental and health implications.

Consumer Reports provided a historical diesel fuel-economy analysis to the EPA to help its ongoing investigation. By the end of November, Volkswagen told the EPA that the issues with the 3.0-liter V6 diesel engine impacts model years 2009 through 2016 and counts about 85,000 vehicles.

Since the initial announcement, investigators have worked to learn how the illegal strategy came about, while the EPA has sought to close loopholes and ferret out any other potential cheaters.

On the corporate side, executives have been terminated and shuffled, stock values have roller coastered, and hands were wrung. And finally, details are emerging about the tactical decision to willingly cheat the government, customers, and the environment, thanks in part to a multistate lawsuit.

Still, consumers have been left with many unanswered questions. This fluid situation promises ongoing drama and eventual recalls. Here’s what we know so far.

Impacted Models

Volkswagen Beetle, Beetle Convertible(2013-2015) Audi A3 (2010-2015) Porsche Cayenne (2014-2016)
Volkswagen Golf (2010-2015) Audi A6 Quattro (2014-2016)
Volkswagen Golf SportWagen (2015) Audi A7 Quattro (2014-2016)
Volkswagen Jetta, Jetta SportWagen(2009-2014) Audi A8/A8L (2014-2016)
Volkswagen Passat (2012-2015) Audi Q5 (2014-2016)
Volkswagen Touareg (2009-2016) Audi Q7 (2009-2016)

What Is the Concern About Volkswagen Emissions?

Federal clean-air standards are configured to become increasingly stringent over time, with clear steps when new, tighter requirements must be achieved for legal new-car sales.

The rules are in place to improve air quality for both long-term environmental and health benefits. Although the cited Volkswagen models can meet the standards in a laboratory test, thanks to a sophisticated software algorithm that distinguishes testing from real-world driving, these vehicles were found to emit nitrogen oxides (NOx) at up to 40 times the standard when driven normally.

NOx contributes to ground-level ozone and fine particulate matter. According to the EPA, “Exposure to these pollutants has been linked with a range of serious health effects, including increased asthma attacks and other respiratory illnesses that can be serious enough to send people to the hospital. Exposure to ozone and particulate matter have also been associated with premature death due to respiratory-related or cardiovascular-related effects. Children, the elderly, and people with pre-existing respiratory disease are particularly at risk for health effects of these pollutants.”

Did Skirting of the Emissions Rules Result in Better Fuel Economy and Performance?

It appears so. In response to the scandal, Consumer Reports conducted new testing of 2015 and 2011 Volkswagen TDI diesel vehicles in “cheat” mode to assess fuel economy and performance. We found a noticeable decline in fuel economy for both models. Our testing also showed reduced acceleration with the 2011 model, which is equipped with a lower-tech diesel filtration system.

What Is ‘Cheat Mode’?

One key factor in the emissions scandal is that the vehicles in question operate in two different modes: “on road” and “dyno.” But merely having two different modes isn’t a problem; many cars offer driver-selectable modes to enhance fuel efficiency or performance.

The Volkswagen and Audi diesel vehicles in question in the U.S. use an Engine Control Unit, or ECU, designed by Robert Bosch GmbH, a German multinational engineering and electronics company. In addition to the ECU, Bosch supplies other key components, such as the computers that control the braking and electronic stability control systems. This is where the dyno mode—also referred to as a test mode—comes into play. Volkswagen admitted to putting the cars in a special mode just for government emissions testing, then switching to an alternative programming for driving in the real world.

Emissions system and fuel economy testing is conducted while a vehicle is placed on a dynamometer—think of it as a two big rollers or a treadmill—rather than driving on the road. The vehicle has only its driving wheels rolling (the front ones, in the case of VW vehicles). But the rear tires are stationary.

The vehicle could otherwise interpret the test procedure as a dangerous situation or malfunction, activating traction control or stability control. By enabling a test mode, the vehicle will be able to operate during the test process. Once the test is complete and the car is restarted, the car reverts to its normal function.

The Bosch system (EDC 17) used by these models has the capability to run different algorithms to manage engine performance onboard and could alternate between those seamlessly. Other companies using similar hardware have employed this ability to enable the driver to adjust the car’s dynamic personality. But VW used this mode for other purposes.

2009 Volkswagen Jetta TDI
2009 Volkswagen Jetta TDI

How Does the Scandal Affect Current Owners?

For now, the cars are safe and legal to drive. No action is needed by today’s drivers.

There will be a recall to bring the existing models up to regulations. The fixes will likely be software updates for the newest models. Pre-2015 cars are expected to need additional components installed—which may mean it takes longer to develop and deploy the solution.

Can I Still Buy a New Volkswagen Diesel?

Not from an Audi, Volkswagen, or Porsche dealership as a new or certified pre-owned model. Volkswagen issued a stop-sale on any models at dealerships, meaning, they are not available for purchase. Once an approved fix in put in place, it is expected that new diesel models will be imported. Due to the buyback program, it is expected that there will be an abundant supply of used models.

How Will VW Compensate Owners?

Owners of 2009-2015 2.0-liter, four-cylinder TDIs can have Volkswagen buy their cars back at the “clean value” established by National Automobile Dealers Association Used Car Guide pricing for TDIs in September 2015, before the scandal became public. Owners who choose to keep their cars will be able to have modifications made by dealerships free of charge, once a fix is approved by the EPA and the California Air Resources Board (CARB). In all cases, an additional cash compensation will be paid to owners.

Volkswagen of America has hired Kenneth Feinberg, a prominent victim compensation attorney, to create and administer a claims program that will address the needs of car owners impacted by the company’s diesel emissions violations.

The anticipated roll-out, pending approval by the judge, is sometime in fall 2016. All buybacks, payments, and modifications must be completed by June 30, 2019.

In addition, VW has a “goodwill” program that offers affected diesel-car owners owners with a combination of a $500 pre-paid Visa card, $500 in dealership credit, and three additional years of roadside assistance. Initially offered to just 2.0L TDI owners, the goodwill has been extended to 2009-2016 Touareg TDI owners, as well.

How Much Will I Get From a Buyback?

The values that will determine the buyback price of a 2009-2015 TDI are based on the estimated value prior to Sept. 18, 2015. They depend on the particular model, year, body style, mileage, location, and certain options, like a power sunroof or navigation system. (Download a PDF detailing model-by-model buyback resale values and lease restitutions.)

What About a Settlement for Owners?

Owners of affected VW 2.0-liter, four-cylinder TDIs from 2009 to 2014 can choose to have their cars repaired or bought back by the company at pre-scandal values, and receive an additional cash payment. VW would set aside $10 billion for this effort. The government would require 85 percent of the nearly 475,000 affected TDIs to be fixed or removed from the road by June 30, 2019. The plan does not include the V6 diesels. In fact, California has rejected VW’s plan to fix the emissions-cheating 3.0L diesel vehicles.

Further information, including official documents, can be found at:

Are States Pursuing Action Against VW?

Yes. The punishment for Volkswagen’s violation of emissions regulations continues, with new civil lawsuits filed by attorneys general for the states of New York, Massachusetts, and Maryland—collectively seeking more than $1 billion in damages. The allegations claim that responsibility for the scandal rises to the highest levels of VW’s leadership. This action should not affect the California case, which involved the Department of Justice, consumer-rights plaintiffs and regulatory agencies seeking restitution for consumers and the environment. (Learn more about what these lawsuits mean for VW and owners.)

When Will There be a Recall?

The anticipated roll-out, pending approval by the judge, is sometime in the fall. All buybacks, payments, and modifications must be completed by June 30, 2019.

When issued, the recall will come from Volkswagen, and the repairs will be performed at no cost to owners.

The EPA will validate the fixes to ensure they work, with an eye to potential compromises. Consumer Reports has three VW diesels in our test fleet, and once the recalls are performed, we will re-evaluate their fuel efficiency and performance.

What is the Fix?

Volkswagen will soon propose a fix to the EPA and California Air Resources Board. According to anAssociated Press news report, the expected fix for the 2.0L engines communicated to dealers includes a computer software update and larger catalytic converter. Previous proposals for correcting 2.0L and 3.0L diesel engines were rejected.

What About the Environment?

VW has agreed to pay $4.7 billion toward environmental remediation efforts for the pollution its cars cause and to promote and deliver zero-emission vehicle technology in the future.

How Do VW’s Actions Affect Consumer Reports’ Recommendations of VW and Audi?

Based on the EPA notice of violation against Volkswagen for circumventing emissions testing guidelines, Consumer Reports has suspended its “recommended” Rating of two tested VW vehicles: the Jetta diesel and Passat diesel. These recommendations will be suspended until Consumer Reports can re-test these vehicles with a recall repair performed. Once the emissions systems are functioning properly, we will assess whether the repair has adversely affected performance or fuel economy.

What Will the EPA Do Now?

The EPA announced it will conduct sample tests on all diesel passenger car models to be sold for the new model year. Plus, the agency will add new tests to detect so-called “defeat devices” that can bend the rules in an automaker’s favor, and has notified all manufacturers of the general changes to its test program.

The agency is actively collecting diesel cars from consumers and rental fleets to augment models culled from manufacturers. These cars will be put through a battery of tests.

The EPA says the investigation into Volkswagen’s actions is ongoing.

The EPA and the Department of Justice filed a civil complaint against Volkswagen (including Audi and Porsche) on January 4, 2016, that “alleges that nearly 600,000 diesel engine vehicles had illegal defeat devices installed that impair their emission control systems and cause emissions to exceed EPA’s standards, resulting in harmful air pollution.”

Will My Volkswagen Fail Emissions Tests?

Not likely. Since no state uses a “roller test” on periodic emission/safety inspections, there’s no reason for a car to fail unless it developed an anecdotal problem. If a car is covered by an emissions warranty (differs by the state the car was originally sold in), VW will fix any related problem for free. For some states, after an actual recall has been issued, owners will have a time period, potentially a few months, to complete the recall. The car will not pass inspection unless recall work has been performed.

How Dirty Are the Volkswagen Cars?

The EPA estimated that the cheating VW diesels polluted at up to 40 times the emissions standards for nitrogen oxides—a pollutant connected with respiratory and cardiovascular symptoms and diseases.

However, that estimate was measured under maximum vehicle load and throttle. Under normal operating conditions, the emissions were more in the range of 10 to 20 times over the federal limit.

Wasn’t That False Advertising?

The Federal Trade Commission thinks so. The FTC has filed suit in California federal court against Volkswagen Group of America, seeking compensation for consumers who were deceived by the automaker’s “Clean Diesel” advertising as it cheated on government emissions tests. VW marketed the 550,000 diesel vehicles sold in the U.S. as environmentally friendly and placed a premium price on them.

The crux of the suit states that, because of the emissions-defeat device, VW claims about low emissions, nitrogen oxides reductions, emissions compliance, eco-consciousness, and comparative resale value were false or deceptive. As a result, consumers didn’t get the benefit of the environmentally friendly car they thought they were purchasing, and resale values likely will fall.

How Do I Voice My Concerns?

There are multiple outlets, starting with the commenting feature below. Further, VW owners are encouraged to comment on Consumer Reports stories platform.

You also can send a letter to the company, and you can contact the EPA.

In addition, the government is accepting comments related to the settlement proposal until August 5th, 2016. Feeback can be provided by email or mail to Assistant Attorney General, U.S. DOJ—ENRD, P.O. Box 7611, Washington, D.C. 20044-7611.